Treating our clients fairly and honestly is in our DNA, as reflected below in the ProHealth Trading Terms and the Privacy Policy which ensures the safety of your personal information.
Please let us know if you have any questions or concerns in this regard.
Satisfaction Guarantee: We stand behind the quality of the PPE products we sell! Should you not be entirely satisfied with our product/s you have 7 days from date of receipt to return the item to us at your courier expense. Goods are to be returned in perfect condition, unused and with original packaging. Once we have received the goods back at our warehouse you will be refunded within 5 – 7 working days directly into your account from which payment was made.
Size Exchanges: Should you need to exchange apparel for a different size, you would need to return it to us at your courier expense. Once the goods are received unused and in original packaging, depending on stock availability at the time of exchange, we will ship your exchange at the applicable delivery charge. Should no stock be available you will be offered the choice of a different item for the same value, a voucher or a refund. You need to log any returns or exchanges with us via email.
Inventory Levels: our inventory levels can be volatile due to the number of sales, seasonally, and especially bulk orders that we fulfil offline on a wholesale basis. This means we may experience an unexpected out of stock situation not yet reflected in our online shop. On the off chance this should impact you, we'll offer you a refund or credit voucher as you prefer. Related to this, if you selected a specific colour of an item that has sold out unexpectedly, we reserve the right to replace it with another, so if colour is particularly important to you, kindly contact us directly to discuss.
Online Payment: online orders are directed to our online gateway for online secure payment via Credit Card or EFT, in Rands. If you are situated outside of South Africa or simply prefer to deal with us directly, please contact us. We will quote you (also on non-standard shipping charges) and once accepted, we will send you an invoice for payment before we will ship your order. Under no condition will we ship, or refund, until funds have cleared into our account.
Delivery / Courier Fees: We use a reliable courier service and will do our utmost to assure high quality, prompt delivery and after-sales care. Fairly, we cannot be held responsible for the impact of any breakdown in power or delivery mechanisms. Each online order for delivery in South Africa is subject to a flat R150.00 delivery fee unless it is a bulk order (over R10 000), then delivery is FREE; such delivery fee being added automatically during the online checkout process. This fee may be updated and changed on our system without notice as dictated by market conditions. For orders generated outside of South Africa, we will provide a quotation, with custom courier fees, up front.
Dispatch & Delivery Time Frame: Orders are dispatched via courier from our warehouse within 2 business days (usually 1) from date of order. You will be sent the tracking number as soon as your item has been handed to the courier. Estimated delivery times to main centers will be 2–3 days from date of dispatch; outlying areas may be subject to further delays.
This is the GDPR Compliant Privacy Policy for ProHealth. We specify how we collect, store and use your personal information as well as your rights w.r.t. your personal information. Your privacy is extremely important to us and we will never share your information with any third parties.
We may collect your information because:
In light of the above, you are consenting to us storing and using the personal data you have provided us with, with the above purposes in mind. If you do not want us to have access to your personal info in order to help us help you, please don't provide us with any.
Information we may collect:
We may ask for such info classed as personally identifiable to you as an individual:
The ways in which we might use your information include to:
Confidentiality:
We treat all your information as strictly confidential. We do not sell any personal data to 3rd parties and we'll never share any personal info about you to anyone not directly linked with the management and marketing of ProHealth, without your permission.
Protection of your info:
We protect your info via administrative measures; electronic cyber security systems and physical measures on our premises to ensure the safe-keeping thereof.
Your rights:
If you have already consented to us using and holding your personal information, you are within your rights to withdraw this consent at any time. You can unsubscribe from our communications at any time by using the appropriate measure, e.g. by replying with the word UNSUBSCRIBE in the heading or by UNSUBSCRIBING via the newsletter software that we use, or by e-mailing us to request removal. We will respond by deleting all information we have about you from our system (unless we are required by law to retain any) and you won't receive further communications; we won't contact anyone who doesn't wish to be contacted.
The personal information ProHealth is given by clients, prospective clients and followers include Name, E-mail Address, Contact Number, which we use to contact clients and answer any queries received from our website or social media platforms. This information is stored digitally on e-mails and messages.
The information we keep is strictly relevant. ONLY information absolutely required to do this effectively is requested and kept legitimately for as long as the client requires our support and/or where the law requires us to keep records.
We will never sell or share private information with 3rd parties.
ProHealth secures the integrity and confidentiality of personal information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent unlawful access to, loss of, damage to or unauthorised destruction thereof. We take steps to establish and maintain appropriate safeguards against those risks, including cyber-attacks. Please note though that data transmission across the internet is inherently insecure and therefore, although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee that your personal information will always remain private.
Our incident response plan is to report any actual or suspected breaches (security compromises) as soon as reasonably possible to both the Information Regulator and the data subject/s involved. Where third parties (“operators”) hold or process any personal information for you (e.g. e-newsletter facilitators), they should act only with our authority, treat the information as confidential, and have in place all the above security measures.
The information we hold is kept behind digital security measures such as passworded log-ins and physical security measures such as alarm system and armed response.
All previous, current and past suppliers, employees and clients have the right to participate in their data and can e-mail the Information Officer to request that their information be updated, deleted, destroyed, objected to or to raise complaints if required.
Although only the information officer (registered as Twiggy Nyaumwe) currently has access to private information stored (which means that nothing can "fall through the cracks"), where it becomes relevant, staff members will be trained accordingly.
As a small business that does not employ more than 50 persons, and does not exceed turnover threshold defined for the industry, ProHealth is exempt from having a s51 PAIA Manual.
Here are all the systems, technology and programmes we use in serving our clients and prospective clients: Microsoft Windows, MS-Office Suite including email, browsers like Firefox, Safari & Chrome, Facebook, Google, Whatsapp, Contacts & Facebook Business suite. We confirm that we use Anti-Virus software, user access controls, back-ups and encryption where provided.
ProHealth collects via e-mail and phone calls, information needed to serve our clients. The processes around the storage and duration of storage of such private information is solely dictated by what we need to be able to provide the support for as long as the data owner requires our support.
HEAD OFFICE:BRANCH:
087 094 8590
E-mail Us Now
Facebook
Instagram